Our Values
Be bold and curious
We’re ambitious, push outside our comfort zone and experiment.
We are flexible and open-minded. We experiment, fail-fast, learn and grow. It’s about being prepared to innovate and take calculated risks. At the heart of this is knowing we may not always get it right, but how we learn, adapt and improve is key to our continued success.
Own the outcomes
We strive for performance, see things through, and always act with integrity.
We are clear on our vision for the future, believe in transparency and setting clear expectations for one another so we can perform at our best. It’s not about working for work’s sake; it’s about making our efforts count. We are trusted to do what we say we will do. And we always act with good intent, treating everyone with respect and working to the highest ethical standards.
Be better together
We support, celebrate and share with each other to create stronger outcomes for all.
We have a strong sense of community and fun, underpinned by a focus on inclusivity, collaboration and co-creation. When we win, we win together. We create the space for people to be their authentic selves and for everyone to have a voice so we arrive at the best solutions. When we lift each other up, we all succeed.
Champion the customer
We proactively partner with our customers to build better, profitable solutions.
We have a customer centric mindset where every colleague, regardless of role or location, is connected and focused on ensuring they deliver for their customer, whether that is an internal customer, a client or a candidate. We are outward-looking so we spot opportunities and anticipate change so we can deliver the best expert service.
What makes Hays a great place to work?
“You are rewarded for your hard work. Both individual and team success is celebrated. It’s a workplace where you get out what you put in, which I love. You are given the tools, support and guidance you need to succeed, and you are able to build a very successful career.”
Emily Nuttall
Senior Manager, Australia
“I believe Hays is committed to its employees, its culture, and its clients, and rewards and recognises employees’ commitment. We are innovative market leaders, but remain committed to doing the right thing.”
Jeff Patenaude
Senior Associate General Counsel – North America
“Hays’ inclusive culture and commitment to personal and professional growth. To be surrounded by leaders that are passionate about their people is special, you walk away each day feeling valued and appreciated.”
Lisa Markham
Associate Director – MSP, UK
How do you see inclusion happening at Hays?
“People are at the heart of what Hays does, and everyone has a voice. We have many internal networks, including Leading Women and Pride.”
Julia Foster
Senior Manager, UK
“Hays offers each individual the opportunity to share their ideas and suggestions. This happens in one-to-ones, team & department meetings or anonymously via the Innovation Hub platform, which our Managing Directors evaluate directly. Every year, several projects are actually implemented in practice and presented to the employees.”
Wladimir Baghdasarian
Team Leader, Austria
How does Hays’ culture help you to succeed, both day to day and over the long run?
“I feel I have the autonomy to run my own business in a way that works for my market. I have the tools at my disposal to be successful in servicing my clients and candidates, and also to effectively grow and develop my own team. I have the support of my management team who are readily available whenever I need.”
Felicity Reinalda
Senior Manager – Client Engagement, Australia
“Hays’ culture allows people to excel in their roles and grow further as an individual. It fosters a culture of respecting each other and to being open-minded to other views/opinions.”
Robby Chedie
Senior Director – IT Service Delivery, Americas
“The trust you receive from your manager and ability to make your own decisions and take responsibility right from day one. You always have communication at eye level, can find a suitable contact for problems and can rely on a strong network of helpful colleagues. This puts you in control of your own success and gives the best possible support for your customers.”
Lisa Leonhardt
Key Account Manager, Germany
How are you building stronger and more meaningful relationships with your clients?
“At Hays, we position ourselves as life-long partners to both candidates and clients. There has never been a better phrase to encapsulate the work and focus we have day to day to be the most helpful and forward-thinking to our clients. Every conversation should be about the next 10 years, not the next 10 minutes!”
Sam McCarthy
Director – UK
“Building strong, meaningful client relationships requires time and patience. It is essential to meet clients personally to understand their professional and personal needs fully. This understanding allows us to tailor our solutions effectively. As clients experience our integrity and commitment to their best interests, we become trusted advisors.”
Ben Thomson
Team Manager, Hong Kong