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Our Hays Stories - clients

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Our Hays Stories - clients

Client service in action

A selection of our client services offered, highlighting the breadth of services and the enduring strength of relationships which Hays builds globally.

   3M
 

Since the award of our first MSP contract in 2014, our partnership with 3M has evolved into a strategic alliance marked by innovation, resilience, and measurable value. Renewed three times over the past decade, the programme has consistently delivered significant cost savings while maintaining a high standard of service excellence.

In 2025, Hays was recognised for its contributions with 3M’s prestigious global Supplier of the Year award for indirect procurement, underscoring the strength of our collaboration. The partnership has expanded beyond the US into Canada and additional regions, with a broadened scope that now includes Statement of Work (SoW) management and comprehensive procurement services for non-employees.

Our role has matured from operational support to strategic partner, encompassing robust supplier and SLA management, technology implementation, and critical support during the COVID-19 pandemic. We also played a key role in the successful divestiture of one of their larger business units.

This enduring relationship exemplifies the power of our partnership, driven by trust, innovation, and a shared commitment to continuous improvement.

 

“Hays’ expertise and strategic guidance were instrumental in successfully navigating the complexities of 3M MSP deployment. Their proactive approach, attention to detail and commitment to excellence helped us exceed our cost, capacity, and capability expectations.

Throughout the process Hays maintained open and transparent communication, proactively addressing issues or concerns. They offered competitive pricing and implemented innovative strategies to reduce time to hire and improve process efficiencies. Their dedicated account management and responsive support exceeded our expectations and helped ensure 3M’s satisfaction.”

 

Paul Kranz

VP of Indirect Recruitment, 3M

    Cognizant
 

Awarded in 2022, our global MSP partnership with NASDAW-100 tech consultancy Congizant has rapidly expanded across North America, Europe, and ANZ, demonstrating our capability to manage complex, large-scale programmes across diverse geographies and business lines. With a multi-lingual dedicated Hays team supporting the account, we have processed tens of thousands of requisitions, covering a wide range of technical, professional, and revenue-generating roles.

 

Our value lies in rigorous supplier performance management, on-boarding and rationalisation, compliance enforcement, and financial controls delivering efficiencies and cost savings in the millions. The programme has proven our ability to run a global MSP at scale, adapt to the evolving needs of the client’s business, and respond with agility to change.

 

This partnership has not only cemented our position as a leader in MSP for the sector but also opened new opportunities across other industry verticals. With potential expansion into additional countries underway, we continue to demonstrate our commitment to excellence, innovation, and strategic partnership.

 

“Hays is our key strategic partner for talent across the globe. In the last year, they have helped support our sustained growth, providing critical skillsets across North America, EMEA, Australia and New Zealand, while reducing time-to-hire, a critical need to meet our own client demands. Their engagement model helps put us, as the client, at the center of everything they do, delivering speed of service while providing excellent outcomes and compliance with all appropriate regulations.”

 

Ravi Kumar S

CEO Cognizant