Recognition for client service, USA

Hays’ Managed Service Provider (MSP) programme at 3M was honoured with the prestigious 3M Supplier of the Year Award 2025 — a recognition reserved for elite suppliers who significantly contribute to 3M’s success. The award celebrates excellence in quality, delivery, responsiveness, cost, technology, contract compliance, and strategic spend. 

We have a long-standing partnership with 3M in the US, as its MSP. In 2023, the relationship evolved significantly as 3M prepared to spin off its HealthCare division, later known as SpinCo. Colleagues played a pivotal role in the complex implementation process, dedicating countless hours to ensure a smooth and seamless separation in late 2024. Following SpinCo’s legal separation, we supported a second implementation, transitioned 3M to a new Vendor Management System (VMS), and expanded services into Canada under a Gen 1 MSP model. 

We also assumed full ownership of supplier labour contracts and became the payor, demonstrating strong governance and accountability. Additionally, we were awarded the LATAM region, conducting extensive testing across multiple VMS platforms to meet evolving client and supplier needs. Despite the complexity, all deliverables were met, audits completed, and cost savings achieved.

The award reflects Hays’ commitment to responsible business practices, operational continuity, and building trust-based partnerships — all critical to supporting clients’ workforce strategies and service excellence.