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Expert in all we do

We are specialists in Recruitment, Solutions and Services

Temporary recruitment: Employees hired on a non-Permanent basis to meet short-term needs or demands. Included within Recruitment

Contracting: Support of a specific project for a predetermined period, which can be extended if required. Included within Recruitment and Services

Permanent recruitment: A company directly employs an individual with no predetermined end date to the role. This is sometimes alsoreferred to as ‘direct hire’ in the industry. Included within Recruitment

Managed Service Provider: The transfer of all or part of the management of a client’s Temporary & Contracting staffing hiring activities on an ongoing basis to a recruitment agency. Included within Solutions

Recruitment Process Outsourcing: The transfer of all or part of a client’s Permanent recruitment processes on an ongoing basis to a recruitment agency. Included within Solutions

Statement of Work: Contingent workers with specific expertise who are released when a particular project is complete. The contract provides an outcome or quality commitment. Included within Services

Recruitment
(c.55% of FY26 Group net fees)
 Hays Recruitment is our core proposition, comprising a mix of individual and higher volume spot and Preferred Supplier List placements.

Solutions – MSP
 (c.20% of FY26 Group net fees)
 Hays Solutions provides higher volume MSP services to large Enterprise clients where our focus is on the higher-margin Master Supplier and Preferred Supplier Organisation-style MSPs. To drive operational efficiency, optimal use of the Hays’ candidate pool and client loyalty, we target MSP contracts that can be supported by the Hays Digital Platform and do not rely on the client’s technology stack.

Solutions – RPO
 (c.5% of FY26 Group net fees)
 Hays RPO is not a strategic focus for Hays, given its separation from our core business and outlook for fee rates in the medium term.

Services
(c.20% of FY26 Group net fees)
 Hays Services serves the growing Statement of Work (SoW) market. Soft SoW is the delivery of project-based services, typically billed on a time and materials basis where Hays has some accountability towards the outcomes. For example, a project to test a new software system. Soft deliverable SoW work is delivered under the Hays brand in all markets with strong compliance controls. We occasionally provide hard SoW under our Emposo brand (less than 1% of Group net fees in FY26), which involves the delivery of projects where Hays assumes delivery risk against clear milestones, in selective instances where we have an established track record with the client and strict governance protocols are in place.

Hays Service Portfolio
Recruitment Solutions Services
Spot PSL MSP RPO SoW
% of Hays FY26 net fees c.40% c.15% c.20% c.5% c.20%
Annual placement volume Low Dozens or hundreds Hundreds or thousands Hundreds or thousands Dozens or hundreds
Key customer needs Typically SME clients requiring precise access to deep talent pools Customers who need an approved supplier panel to help with broader talent solutions A deep, trusted relationship to manage all or part of a client's Temporary & Contracting hiring End-to-end management of Permanent projects, processes and compliance, including Hays supply Contingent workers with specific expertise who are released when a particular project is complete
Relationship duration Short, but we have long-standing relationships with many clients 3–5 years 3–5 years 3–5 years Less than 12 months
Contract economics and resourcing Above average fee rates. Requires skilled consultants with a high level of local expertise. Fee rates are lower than spot but volumes are higher.

Candidate resourcing often achieved from Hays 'Centres of Excellence' located in lower cost regions. 		End-to-end management of external Temporary & Contracting workforce suppliers, processes and compliance, including Hays supply into MSPs.

Master vendor has priority to fill roles.

Resourced on our technology platform. 		Lower fee rates but high volumes.

Operationally complex model with high delivery intensity.

Candidate resourcing often achieved from Hays 'Centres of Excellence' located in lower cost regions. 		Time and materials fee, with client-led management and oversight.

We rarely assume delivery risk.

Strong project management capability, ability to assemble teams quickly and flexible access to on- and off-shore resource.

Trust and integrity

      Trust and integrity are central to Momentum and to the Hays     
     Way. In an increasingly regulated and complex operating         
      environment strong governance, ethical business conduct     
      and effective compliance are essential to protecting our
      licence to operate, and maintaining the confidence of clients,
      candidates, colleagues, suppliers, investors and regulators.