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What do we do?
We are Hays, the leading global experts in qualified, professional and skilled recruitment and employ 9,023 people around the world. Every day our expert consultants help thousands of candidates find their next role, and they also help clients reshape workforces and deal with talent shortages. Last year we placed 63,000 people in permanent jobs and 200,000 people into temporary roles.
In the vast majority of our businesses we operate a contingent fee model, with fees paid to us by our clients derived as a proportion of the salary of the candidate placed. In the permanent placement business, we recognise fees when the candidate starts work. For temporary placements, we earn fees when a candidate is active in an assignment.
These one-off ‘spot’ transactions are how we generate the vast majority of our net fees. The remainder come from placements as part of larger, more formal procurement contracts with clients, known as Recruitment Process Outsourcing for permanent placements and Managed Service Provision for temporary.
Where do we work?
Our organisational structure is simple and is built around three regions globally. Within this structure, our 5,969 consultants operate from 240 offices in 33 countries – an unrivalled footprint in specialist recruitment.
Critically, we have market-leading positions in many of the most important markets in the world, including Australia, Germany and the UK. All of this means we understand our clients’ challenges locally, with the ability to solve them globally.
What makes us unique?
What makes Hays unique in the world of specialist recruitment is the scale, balance and diversity of our business model. The breadth of our expertise by contract type, geography and specialism positions us well to withstand various stages of the macroeconomic cycle and best serve our clients around the world, regardless of the challenges they face. This diversity is unrivalled in our industry today.
We have deliberately built a business that is well-balanced to both mature, cyclical markets and emerging structural markets. The right-hand side of the chart shows that 63% of our Group net fees are generated in mature markets such as UK & Ireland. Here we have established scale and can generate high levels of profit growth and cash generation when the market environments are favourable. On the left side are clear structural growth opportunities where we earn 37% of our net fees. Often these are well-developed economies, such as Germany or Japan, where the use of recruitment firms to source skilled candidates remains a relatively recent development. This balance allows us to make good profits in the short term, but also gives us excellent exposure to those markets which will mature into very big businesses over time.
One of the key trends we see is clients looking to build more flexibility into their cost-bases, as well as to tap into specific skills as and when they need them on a project basis. Having built a business that is so well balanced across Temp and Perm recruitment, we are able to capitalise on this shift.